• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-12-2023 10:06 PM

HP Recommended

I bought my wife the envy x360 in October. We already downloaded a new driver due to wifi connectivity issues last month. Now it is not connecting again. I am losing my mind with this machine. Please help. What should I try next? It is 4 months old. 

 

Category:
1 REPLY 1

‎01-30-2023 09:57 AM - edited ‎01-30-2023 10:02 AM

HP Recommended

@Dk7911

 

Welcome to the HP support community.

 

I understand that you are getting wifi connectivity issues on the notebook, I am glad to assist you.

 

I have a few steps to resolve the issue:  

Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

Update the bios by visiting this link or through the support assistant using an Ethernet cable.  

Now try to connect to the internet wireless.    

  

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.