Having trouble signing in? Try this!
Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎09-22-2016
Message 1 of 3 (536 Views)

HP G62 Notebook Wifi not connecting although wifi network detect and wifi password correctly entered

Product Name: HP G62 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

My laptop is "HP G62 Notebook PC". It was working fine with Wifi last three years. Now, although the wifi network is detected it is not connecting...when I select the Wifi network and enter the wifi password it is not connected.. 

tried changing "roaming sensitivity" setting too..but not successful..........reinstalled the driver (ralink RT3090 802.11b/g/n Wifi Adapter) too, but not working.....Internet is working using the LAN cable......

Please help..............

I REINSTALED WINDOWS AND THE WIFI RECOGNIZED ITSELF AS WIFI A/B/G BUT THE SAME HAPPENED I PUT DRIVES FROM HP BUT NOTHING HAPENED THE SAME PROBLEM AGAIN

 

DOES IT HAS DATE OFF EXPIRE?

 

WIFI CARD ID IN BIOS IS VQF-RT3090BCT

 

HP S.............. AGAIN

 

 

Reply
0 Kudos
Intern
Posts: 40
Member Since: ‎09-20-2016
Message 2 of 3 (532 Views)

Re: HP G62 Notebook Wifi not connecting although wifi network detect and wifi password correctly ent

Hi,

 

You have a couple of options as I see it please try these steps might help you to fix your issue.

 

1) Disconnect the Battery & Adapter then press & hold the power button on Notebook for 30 seconds then turn on the unit and check if the Wireless light turns on.

 

2) Go to Device manager then uninstall the wireless drivers and restart the unit and check if the light turns on.

 

3) Please update the Bios & Wireless driver from HP website.

 

4) If you are comfortable reseating the wireless card which will be on the back panel off your unit you could try this steps as well.

 

 

Let us know how it goes!

 

 

****Click the White Kudos star to say thanks****

****Please mark Accept As Solution if it solves your problem****

I am an HP Employee.
Tutor
Posts: 13
Member Since: ‎05-20-2015
Message 3 of 3 (507 Views)

Re: HP G62 Notebook Wifi not connecting although wifi network detect and wifi password correctly ent

 

COMMUNICATION - CUSTOMER ADVISORY

Document ID: c05050103

Version: 2

HP EliteBook G3, ProBook G2 and G3 Notebook and ZBook Mobile Workstation PCs - Wireless LED Color Status May Not Synchronize With Wireless Device On and Off Status

NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2016-03-16

Last Updated: 2016-09-07

DESCRIPTION

The color status may not synchronize correctly. When going into sleep or hibernation mode and resuming, the LED color status may not display the correct on or off status for the wireless device. This is exhibited when all WWAN, (Wireless Wide Area Network) WLAN, (Wireless Local Area Network) and BT (Bluetooth) devices are disabled from the F10 BIOS setting or from Windows network settings. This issue occurs on HP notebooks with Intel 8260/18260 WLAN hardware.

SCOPE

The information in this document applies to the following:

Computers:

  • HP Elite x2 1011 G1
  • HP EliteBook 720 G2 Notebook PC
  • HP EliteBook 725 G2 Notebook PC
  • HP EliteBook 725 G3 Notebook PC
  • HP EliteBook 740 G2 Notebook PC
  • HP EliteBook 740 G2 Notebook PC (ENERGY STAR)
  • HP EliteBook 745 G2 Notebook PC series
  • HP EliteBook 745 G3 Notebook PC
  • HP EliteBook 750 G2 Notebook PC
  • HP EliteBook 750 G2 Notebook PC (ENERGY STAR)
  • HP EliteBook 755 G2 Notebook PC series
  • HP EliteBook 755 G3 Notebook PC
  • HP EliteBook 820 G2 Notebook PC
  • HP EliteBook 820 G2 Notebook PC (ENERGY STAR)
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 828 G3 Notebook PC
  • HP EliteBook 840 G2 Notebook PC series
  • HP EliteBook 840 G2 Notebook PC (ENERGY STAR)
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 848 G3 Notebook PC
  • HP EliteBook 850 G2 Notebook PC
  • HP EliteBook 850 G2 Notebook PC (ENERGY STAR)
  • HP EliteBook 850 G3 Notebook PC
  • HP EliteBook 1030 G1 Notebook PC
  • HP EliteBook 1040 G2 Notebook PC
  • HP EliteBook Folio 1020 G1 Notebook PC
  • HP EliteBook Folio 1020 G1 Special Edition Notebook PC
  • HP EliteBook Folio 1040 G3 Notebook PC
  • HP EliteBook Folio G1 Notebook PC
  • HP EliteBook Revolve 810 G1 Convertible Tablet
  • HP EliteBook Revolve 810 G3 Tablet
  • HP Pro x2 612 G1 Tablet
  • HP Pro x2 612 G1 Tablet with Power Keyboard
  • HP Pro x2 612 G1 Power Keyboard
  • HP ProBook 430 G2 Notebook PC
  • HP ProBook 430 G3 Notebook PC
  • HP ProBook 440 G2 Notebook PC series
  • HP ProBook 440 G3 Notebook PC
  • HP ProBook 445 G2 Notebook PC
  • HP ProBook 446 G3 Notebook PC
  • HP ProBook 450 G2 Notebook PC series
  • HP ProBook 450 G3 Notebook PC series
  • HP ProBook 455 G2 Notebook PC series
  • HP ProBook 455 G3 Notebook PC
  • HP ProBook 470 G2 Notebook PC series
  • HP ProBook 470 G3 Notebook PC
  • HP ProBook 640 G2 Notebook PC series
  • HP ProBook 650 G2 Notebook PC series
  • HP ProBook 655 G2 Notebook PC
  • HP ZBook 14 G2 Mobile Workstation
  • HP ZBook 14 G2 Mobile Workstation (ENERGY STAR)
  • HP ZBook 15 G2 Mobile Workstation series
  • HP ZBook 15 G2 Mobile Workstation (ENERGY STAR)
  • HP ZBook 15 G3 Mobile Workstation
  • HP ZBook 15 G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook 15u G2 Mobile Workstation (series)
  • HP ZBook 15u G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook 17 G2 Mobile Workstation series
  • HP ZBook 17 G2 Mobile Workstation (ENERGY STAR)
  • HP ZBook 17 G3 Mobile Workstation
  • HP ZBook 17 G3 Mobile Workstation (ENERGY STAR)
  • HP ZBook Studio G3 Mobile Workstation
  • HP ZBook Studio G3 Mobile Workstation (ENERGY STAR)
  • Operating Systems:
  • Microsoft Windows 10 Pro (32-bit)
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Home (32-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
  • Microsoft Windows 10 for IoT (64-bit)

RESOLUTION

To resolve this issue, download and install the following SoftPaq:

SoftPaq Description

Release Notes

Download SoftPaq

HP Wireless Button Driver

Version: 1.1.15.1

Revision: A

SP74484 release notes

SP74484 file download

NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/ .

Hardware Platforms Affected: HP EliteBook 725 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 655 G2 Notebook PC

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation