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12-05-2019 04:14 PM
I spilled a small amount of coffee on my laptop keyboard. After drying, the machine would not boot. The only sign of lI've was a flashing light on the caps lock key: 5 long flashes followed by 3 short flashes. I used a technique that worked in the past: removing the bottom, flushing both the keyboard and circuitry with distilled water followed by flushishing both areas with 91% isopropyl alcohol, scrubbing with qtips, another quick flush with is alcohol, followed by blotting with a clean towel and placing fans on the union for several hours. Same result.
HP wants -- $200+ for the reapair, which is ridiculous -- that's almost the cost of a new laptop. Can anyone tell me the meaning of the flashing code on the caps lock key and provide any kind of solution to my problem?
Thx...
Dh
12-09-2019 01:37 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
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