cancel
Showing results for 
Search instead for 
Did you mean: 
yuvismahi2
New member
1 0 0 0
Message 1 of 2
113
Flag Post

HP Laptop's wifi not working

HP Recommended

So this morning, I turned on my laptop at school, and it wasn't able to connect to any wifi networks. After troubleshooting, it says "The Broadcom 4313 802.11b/g/n adapter is experiencing driver- or hardware-related problems"

This is sort of annoying, as this was my backup PC, to use while my replacement parts ship, since my main PC stopped working. I need help as soon as possible, so that I can use it for school.

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
134,174 124,341 20,527 31,532
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Before I can begin to help you, please provide the full model number or product number of your notebook.

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/it-it/document/c00219498

 

Then I need to know what version of Windows you are running on your notebook...XP, Vista, W7, W8, W8.1 or W10?

 

The model wifi adapter your notebook has normally does not work with W10.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation