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‎07-09-2020 01:00 PM

HP Recommended

So this morning, I turned on my laptop at school, and it wasn't able to connect to any wifi networks. After troubleshooting, it says "The Broadcom 4313 802.11b/g/n adapter is experiencing driver- or hardware-related problems"

This is sort of annoying, as this was my backup PC, to use while my replacement parts ship, since my main PC stopped working. I need help as soon as possible, so that I can use it for school.

10.0.0.0.1 192.168.1.254 happymod
1 REPLY 1

‎07-09-2020 01:08 PM

HP Recommended

Hi:

 

Before I can begin to help you, please provide the full model number or product number of your notebook.

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/it-it/document/c00219498

 

Then I need to know what version of Windows you are running on your notebook...XP, Vista, W7, W8, W8.1 or W10?

 

The model wifi adapter your notebook has normally does not work with W10.

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