cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
135
Flag Post

HP NOTEBOOK NOT DETECTING MY WIFI BUT ALL OTHER NETWORKS

HP Recommended
HP NOTEBOOK
Microsoft Windows 10 (64-bit)

Hello 

My hp notebook laptop, purchased brand new in 2016 was working fine with our wifi till we got a new router. All other devices are working fine on this router but the laptop which just cannot detect it even though it's detecting other networks in the building just fine. We've tried most everything including installing driver but it's still not working. Please help. Thank you!

2 REPLIES 2
Highlighted
Level 19
Level 19
86,214 86,099 10,945 23,509
Message 2 of 3
Flag Post
HP Recommended

@Aash21 

 

Your machine may ONLY support 2.4GHz networks.  You can simply give your wifi router to broadcast dual bands, it will pick up and allow you to connect.

 

Other option is to replace Wireless adapter (if allowed). What is your machine ? Please use the following way to find out the model/product of your machine


              https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you, Bh! My machine is HP Notebook, Product:  Z4L83UA#ABA

 

How do you replace the adapter or get the router to depict dual bandwidths?

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation