• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN Laptop 15-ek0xxx
Microsoft Windows 10 (64-bit)

Hello there! I've had this laptop for around 7 months and it's quite a great laptop. But, it seems that since 2 months ago, it struggles with keeping up with wifi connection. To explain my environment: Whenever I try using my laptop in my room, where my laptop connects itself to one of the internet extender pods (hence im further from the router), the internet works sporadically with it repeatedly either losing connection outright, or being connected but having a "no internet" issue to it. Not only that, but because of this issue, I cannot let my laptop connect to the wifi's network automatically because it immediately defaults to being connected with "no internet", so every time I turn on my laptop I've always had to manually connect it.

The first thought that would come to mind would be that perhaps the issue is with the extension pod itself, but all of my other devices (like a phone) that are connected to this pod while in my room do not get this issue. Strangely, this issue doesn't seem to be extremely prevalent if I move my laptop and remain closer by to the router of the wifi, but I require to remain in my room due to work...so I'm really stumped here. I've heard that some HP devices run into issues due to a network driver, so I'm unsure if that is the main issue--despite the device manager not showing any obvious red flags.

Here are my specs:
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 94BAF67A-B699-4529-AB15-D1CCBDBE1949
Product ID 00325-81843-43099-AAOEM
System type 64-bit operating system, x64-based processor

And the network adapters look like this:
hp.png

Thank you in advance for any help/replies, by the way!

1 REPLY 1
HP Recommended

@al__e 

 

Please update driver using the following link

 

          https://downloadcenter.intel.com/product/130293/Intel-Wi-Fi-6-AX201-Gig-

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.