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Tomiliy
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HP Omen 15-en0 and i-Tec USB3 HDMI Dual Dock - LAN Performance Problem

‎03-02-2021 04:46 AM

HP Recommended
Product: OMEN 15-en0
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have 2 HP Omen 15-en0 laptops with 2 respective docking stations from i-Tec HDMI Dual HDMI (https://i-tec.pro/de/produkt/u3dualhdmidock-3/)

All drivers are up to date, Windows is Windows 10 20H2.

The following problem.:
Both laptops have the dock connected with USB-C. A LAN cable with 1000Mbit/s is connected to both docks. My Internet connection also manages 1000 Mbit/s.
On both devices I have the problem that the data transfer via the dock only comes to about 8% - 20% performance. So I don't transfer data with Gigabit but with about 80Mbit to 150 Mbit.
This does not change when I connect the docks to USB3 instead of USB-C.
If I now use the same LAN cable and connect it to the LAN port of the laptop, I immediately have a Gigabit connection.

I have already contacted the manufacturer i-Tec, but they do not find any fault.
So I connected one of the docks to a Dell Latitude 8811 instead of the HP Omen. And there I also had an immediate Gigabit connection via the dock.
I assume that the HP Omen either have a defective USB3 driver or the USB bus has a problem and would like support for this.

Please Help.
Thanks

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