HP Omen 17x Ping spikes every 30secs or so

[Hyper666]

Hello,

It's been some time but in following 7months or so I was having a lot of issues with wireless networks. Everything started when I was at friends house using his WiFi. Suddenly game started freezing. I assumed his WiFi was bad and just stopped playing. When I got back same issue continued. When I pinged google.com ping was fine like 10secs in row at 9 and it jumped at 2000+ for a sec and started to be normal again. Same thing happened once in 10-30sec intervals. Tryied to google it up and found solution that program "WLAN optimizer" will resolve it. Everything was fixed for some time. 3 moths ago I did full windows 10 wipe. Reinstalled everything. Problem was gone too. No longer needed that program. Two weeks ago I started to have same issues while playing games. I assumed that redownloading that program will help but sadly I was out of luck. So I tried to do more digging. Found a lot of ways. Tried all of them nothing helped so far. Also checked with other computers and everyone of them was not having those ping spikes. And even my ISP changed modem and checked whole internet line in house. So here is the list what I done so far:

- WLAN Optimizer

- Manually turning off wifi autoconfing with cmd command  netsh wlan set autoconfig enabled=no interface=*

- Removing OneDrive

- Updating drivers using HP support assist

- Updating drivers manually from Realtek website

- Unclicking the box, that allowed to turn off wifi card for saving energy in device manager

- Removing HP OMEN Gaming software

- Fresh install of windows

- Changed channels in modem 

- Used 2.4ghz and 5ghz channels

- Updated windows to latest patch

- Turned off bluetooth

- disabling IPV6

Basically I'm out of my mind right now,  because there is no way that I can use cable in this place and I cannot deal with all those ping spikes. 

P.S. My PC is clean as right now, so no downloaded software could interfere. 

Looking forward for some answers. Thank you!

[Hyper666]

Also here is a copy-paste from cmd when pinging:

Reply from 8.8.8.8: bytes=32 time=2843ms TTL=57

Reply from 8.8.8.8: bytes=32 time=11ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=11ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=8ms TTL=57

Reply from 8.8.8.8: bytes=32 time=10ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=8ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=8ms TTL=57

Reply from 8.8.8.8: bytes=32 time=8ms TTL=57

Reply from 8.8.8.8: bytes=32 time=8ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=8ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=12ms TTL=57

Reply from 8.8.8.8: bytes=32 time=10ms TTL=57

Reply from 8.8.8.8: bytes=32 time=15ms TTL=57

Reply from 8.8.8.8: bytes=32 time=12ms TTL=57

Reply from 8.8.8.8: bytes=32 time=12ms TTL=57

Reply from 8.8.8.8: bytes=32 time=15ms TTL=57

Reply from 8.8.8.8: bytes=32 time=12ms TTL=57

Reply from 8.8.8.8: bytes=32 time=2479ms TTL=57

Reply from 8.8.8.8: bytes=32 time=11ms TTL=57

Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Reply from 8.8.8.8: bytes=32 time=8ms TTL=57

[The_Fossette]

@Hyper666,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting high pings intermittently.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

Follow the steps to disable the Microsoft Bluetooth Swift Pair feature in Windows 10.

1. Open Windows Settings.
2. Select Devices.
3. Select Bluetooth & other devices.
4. Uncheck the Show notifications to connect using Swift Pair box.
5. Close Windows Settings.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Hyper666]

Hello, 

Thank you for the reply. That box was unchecked by default. So no luck:( 

[The_Fossette]

@Hyper666,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!