HP Omen Wifi Does Not Show 5GHz SSID of Router

[martinanugrah24]

Dear Support Team/Forum,

My HP OMEN 15-ce0xx Gaming Laptop unable to detect 5ghz wifi in my house, laptop only able to detect 2.4ghz wifi but my other mobile device all is able to detect the 5ghz wifi . Can someone from tech support assist me?

[Riddle_Decipher]

@martinanugrah24

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand you need information on the wireless (5ghz) bandwidth connection, (depends on product specs)

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: https://hp.care/2rSuDJS;

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Did you try changing the router channel?

Here's a related post, that may help you understand what you need to know:

https://hp.care/2JEqe7c

Please reply with the details for further assistance.

Eager to help!

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

[martinanugrah24]

Product number: 2LS19PA#AR6

Network adapter: Realtek RTL8822BE 802.11ac PCIe Adapter

I have tried several ways, such as network adapter configuration and router configuration. I have also tried to change channel of my router to 36 and 44, but still does not work. My laptop can not detect 5ghz wifi since I bought it first.

[Riddle_Decipher · Accepted solution]

@martinanugrah24

Thank you for responding,

Your concern has been escalated to the R&D team

I'm awaiting their response as the solution needs to be validated by them before I could have it sent out,

To ensure I'm providing a complete fix, I may have to request you to wait for a TAT of 72hrs while I reach out to them.

And I shall keep you updated about the same.

In the meantime, please be patient as patience is a virtue 😉

If you would like to thank me for my efforts to help you,  

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[DavidSMP]

@martinanugrah24,

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.