HP Orbit problem on HP Spectre

[TreeTamers]

HP Orbit repeatedly insists that HP Support Assistant has been uninstalled.  I have reinstalled it several times and even had it open while getting the error in HP Orbit.  Any ideas please?

[KrazyToad]

@TreeTamers

To assist you better please provide me with the complete Notebook Model or the Product Number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Meantime try creating a different User Account and check if the issue persists on the New Account

• Select the Start  button, select Settings  > Accounts  and then select Family & other users. (In some editions of Windows you'll see Other users.) 
• Select Add someone else to this PC.
• Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
• Enter a user name, password, password hint or choose security questions, and then select Next.

Change a local user account to an administrator account

• Under Settings  > Accounts  > Family & other users, select the account owner name, then select Change account type.
• Under Account type, select Administrator and OK.
• Sign in with the new administrator account.

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[TreeTamers]

Thanks for your help.  I did what you suggested and the same problem happens on both user logins.

[KrazyToad]

@TreeTamers

This seems to be an issue with Windows. I suggest you perform a Reset. You can follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

f the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.