06-16-2019 04:53 PM
I have a issue with wireless connection,
after update to 1903 compilation, my WiFi is not working,
My WiFi card is i Realtek RTL8822BE.
I tried to install a lot of new driver for this device and still I have this same issue, I don't see any wireless and I tried install newest HP Connection Optimizer...but it did not help me.
I saw that Lenovo upload new version of the driver for Realtek WLAN on the critical priority and support for 1903 compilation but it did not working for me,
What's wrong ??
06-18-2019 05:50 PM
Thank you for posting your query on HP Community,
Let's start off by uninstalling the Wireless card drivers from Device manager:
Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.
Now restart the computer and then check again.
Alternatively, I would suggest here is to update the Bios and Wireless card drivers on your PC from our HP support website, using this link.
Bios update - HP Notebook System BIOS Update (Intel Processors)
Wireless card - Realtek RTL8xxx Wireless LAN Drivers
Bluetooth - Realtek RTL8xxx Series Bluetooth Driver
Once done, restart the computer.
Alternatively, if the issue persists I would recommend you download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
If none of these steps works, I would suggest you run a test on the network from F2(Please capture the failure ID for further assistance).
If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
Let me know how it goes for further assistance.
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