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HP Recommended

Wifi adaptor does not show. I'm having all the same issues as described on this thread.

 

Wifi has been working off and on and usually fixed after restarting computer not it is no longer found in any way. Not in network sharing or if i search for wifi. It only list ethernet.

 

How do I know if it is broken?

1 REPLY 1
HP Recommended

@DonFrancoIII
Thank you for posting on the HP Support Community.


let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next: Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings. Next step:

Wireless Module test:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays.
  5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once. (The Wireless Module Test takes 30 seconds to complete.)

If the test passes, try these steps:

Once it's done Reinstall the network adapter using HP Recovery Manager.

  • In Windows, search for an open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
  • Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
  • From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
  • When the Installation is completed message displays, click OK.
  • Close all open applications, restart your computer, then try connecting to the Internet again. 
    After your computer has restarted once in Windows test your wireless connectivity. Try connecting to the Internet again.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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