05-20-2019 03:21 PM - last edited on 05-20-2019 03:25 PM by kevin-t
Product name: HP Pavilion 15 Notebook PC; Product number: E3B55PA#ACJ ; Serial number: [edited] ; OS- Windows 8.1 Single Language 64-bit ; WiFi Driver Version: Ralink RT3290 802.11bgn (Wifi driver Version 22.214.171.124)
I cannot connect to any WiFi network, be it in my own house, my relatives house, or my university. This issue persists since I bought laptop in 2013. I have re-installed and ran the updated WiFi drivers by going on HP's drivers page for my laptop model, without positive results. Restarting the WiFi routers hasn't helped as well. Please suggest me a solution to this issue.
05-20-2019 03:58 PM
Your machine is an HP Pavilion 15-e015tx Notebook PC and yes it does have Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter part # 690020-001.
Please try to do a CLEAN install (uninstall the old one, reboot) using the following software for Wifi
and for Bluetooth
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
05-21-2019 08:17 AM
I have installed the softwares for Bluetooth and WLAN as you mentioned. But, I haven't been able to connect to public and home WiFi after it as well. It connects to the wifi hotspot created by my mobile phone, but shows limited connection even though I'm able to browse normally on phone. I suspect there is problem with the WiFi card in my laptop. If that's the case, what are your suggestions?
P.S. I have also gone through the archived HP Community page on troubleshooting WiFi connection issues (resetting TCP/IP, resetting winsock, disabling option that switched off wifi adapter for power-saving purposes, re-installing latest drivers, checking ethernet connections, manually entering laptop's IPv4 and DNS addresses for connection) Despite this, I haven't been able to connect to WiFi