HP Pavilion 17 is unable to connect to wireless internet after automatic update.

[Mike20022]

Hello,

I was completing an assignment for homework, when out of nowhere my notebook began updating. As the update completed, I quickly noticed that I was no longer able to connect to any wireless network. I have seen various complaints and questions about such an issue, but am unable to find a fix for my particular laptop. My internet seems to be working fine on all other devices. Could this be an issue with the wireless driver? Any suggestions on how to fix this issue?

A response is greatly appreciated.

Thank you,

Mike

[Paul_Tikkanen]

Hi, Mike:

According to the parts list for your notebook, it comes with a Ralink RT3290LE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 combination adapter.

If you are running Windows 10, what you have described is a very common issue with that model wifi adapter and the newer builds of W10.

The wifi and/or Bluetooth completely disappear from the device manager and there is no fix other than to go back to an older operating system, purchase a USB wifi adapter or replace the Ralink card with a model that works better on W10.

If you want to replace the Ralink card, this would be a suitable replacement which you should be able to find on eBay.

Search by the HP part number, not the model of the wifi card.

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter  HP part # 730668-001.

Below is the link to the service manual, where you can find the wifi card removal and replacement procedure.

h10032.www1.hp.com/ctg/Manual/c04069163