Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
10-08-2022 08:47 AM
(1) Disconnect wireless lan connection
(2) Start Windows <device manager>
- Double click realtek wireless device
- Change advanced settings
2.4G Wirless Mode
5G Wireless Mode
(3) Connect wireless lan and test connection
(4) Please report your results
10-12-2022 12:59 AM
While you respond to that, I recommend the below steps: Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power"
10-13-2022 07:45 AM
Yes, I do...
BTW, do you know how to bring the POWER MANAGEMENT TAB back into the device manager?
I cannot answer this question at the moment.
(1) Download and install from Microsoft Apps Store
(2) Run <HP Diagnostics for Windows>
--->>> Perform Component Tests to check <wireless adapter>
(3) Please report your results ( error messages, take screenshots )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )
10-16-2022 02:26 PM - edited 10-16-2022 05:39 PM
Thanks for reporting.
It could be that the internal antenna cable is broken. Please get very close to the wireless access point to see if the connection quality improves slightly...
Please report back
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community