• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Hello!

Still the same thing: disconnects and then reconnects within 3-4 seconds.

Happened many times over two days, when using Discord.

HP Recommended

Hello @malgepav 

 

(1Disconnect wireless lan connection

(2) Start Windows <device manager>

- Double click realtek wireless device

- Change advanced settings

 

2.4G Wirless Mode

IEEE 802.11b

>IEEE 802.11b/g

IEEE 802.11b/g/n
IEEE 802.11b/g/n/ax

 

5G Wireless Mode

IEEE 802.11a

IEEE 802.11a/n
>IEEE 802.11a/n/ac
IEEE 802.11a/n/ac/ax

 

(3Connect wireless lan and test connection

(4Please report your results

HP Recommended

Hello!
The disconnections seem to be fewer but still happen time after time.

 Shows no networks then reconnects to the network within a couple of seconds.

HP Recommended

While you respond to that, I recommend the below steps: Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power"

 

Regards,

Rachel Gomez

HP Recommended

Hello, Rachel,

unfortunately, Power Management Tab IS MISSING in my version of Windosw 11😭

Please let me know if you happen to know any ideas how to bring it back

Thank you 

HP Recommended

Hello @malgepav 

 

Do you have valid HP warranty ?

HP Recommended

Hello, @Ub6424

Yes, I do...

BTW, do you know how to bring  the POWER MANAGEMENT TAB back into the device manager?

 

HP Recommended

Hello @malgepav 

 


@malgepav wrote:

Hello, @Ub6424

Yes, I do...

BTW, do you know how to bring  the POWER MANAGEMENT TAB back into the device manager?

 


I cannot answer this question at the moment.

 

(1Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

 

(2) Run <HP Diagnostics for Windows>

 --->>> Perform Component Tests to check <wireless adapter>

 

(3Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

Hello, here are the results:

malgepav_0-1665951554343.png

malgepav_2-1665951605109.png

 

malgepav_4-1665951632251.png

 

malgepav_6-1665951668278.png

 

malgepav_7-1665951693677.png

 

 

 

HP Recommended

Hello @malgepav 

Thanks for reporting.

 

It could be that the internal antenna cable is broken. Please get very close to the wireless access point to see if the connection quality improves slightly...

 

Please report back

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.