10-13-2013 03:56 AM
I have an extremely annoying problem with my laptop.
At completely random times I will get a red X on the wireless signal icon and I then can't connect to the internet until I either reboot or run the network troubleshooting. This can happen a couple of times a day or sometimes I can go whole weeks without it happening but either way it is annoying.
I went on the driver downloads section of this website and found a driver that is supposed to fix this issue.
After checking I realised I already have this driver installed because the version numbers in the device manager and the driver file on the website match.
Is there anything else I can do to fix this as the driver update clearly does not fix this issue even though it claims to.
10-13-2013 04:11 AM
Just to add my laptop has Windows 8 on it and the wifi adaptor is a Ralink RT5390R
Also i've been looking in power management and the wirelss is set to medium power savings when running on battery.
I can't remember is the problem has happened when plugged in so could setting it to maximum performance fix it?
10-14-2013 01:19 PM
Hi Malacath, you can try to set the power level to maximum and that will put the same amount of power to the Ralink as what the power cable does. If this does not resolve your issue, what could be causing the issue is the windows firewall. Here is a NONE Hp youtube link that shows you how to disable the windows firewall. The firewall could be the cause of the problem with your WiFI connection. Please click on the link and follow the instructions. http://www.youtube.com/watch?v=9SkdarCF2lk
If you need more assistance, please feel free to respond.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
10-14-2013 02:17 PM
I don't think it could be Windows Firewall as I have only been using that for a few weeks.
Before that I was using Norton Internet security and the problem used to happen then as well.
Besides I didn't think it was safe to be connected to the internet without a Firewall?
Anyway I have tried uninstalling, restarting the computer then reinstalling the driver for the wifi adaptor in the hope that it is a corrupt driver.
I will see how it goes and if the problem returns I will turn the powersaving to maximum performance.
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs - Slow Internet Troubleshooting (Windows 10, 8)