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Honor Student
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Member Since: ‎10-19-2010
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HP Pavilion Laptop - ethernet LAN port not working


I was on the phone with tech support last night for over an hour and we were not able to get the LAN working. When we boot up to the BIOS i cannot see a lan option. Also, the LAN does not show up in the network adapters list (/device manager) or in the network view from the control panel. We reinstalled the realtek device driver several times and that did not help. Tech support is sending me a box to ship the laptop to HP  because they concluded that it is a motherboard problem.  Any suggestions?

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