01-19-2014 05:18 AM
Frustrating New Laptop HP Pavilion wont connect to Wifi when all other phones samsung Tabs,ipads and Dell laptop does. keep saying password incorrect when it is not please help
01-28-2014 04:35 PM - last edited on 02-24-2017 03:47 PM by OscarFuentes
Welcome to the HP Forums. I understand your new computer is unable to connect to a wireless network. I apologize for the long wait, but I will do my best to assist you. First, please try the following tests and provide the results:
1. Try connecting this computer to a network using an Ethernet cable.
2. Try connecting the computer to a different wireless network.
3. You stated you get a message stating the password is incorrect. Please be absolutely certain that the password is correct.
4. Ping the IP address. For more information on this, please review this Microsoft Technet document: Test Network Connection with Ping
These tests are meant to narrow down the source of error. It will prove one of the following issues:
- The computer is simply unable to connect to a (wireless) network.
- There is a communication issue between this computer and the wireless network.
After these simple tests are completed, please try the troubleshooting steps in this HP document: Troubleshooting Wireless Network and Internet
Following these steps will address the computer's inability to connect to a wireless network. To an extent, the steps also troubleshoot the connection between the computer and the network. I believe this will resolve your issue. Either way, please post your results. Thank you for bringing this issue to the HP Forums. Have a great day!
07-25-2014 06:32 PM
I am also having the same issue connecting to wifi. I can use the same password to connect to my phone and tablet but on my windows 8.1 it alway says the password is incorrect. that happen after i shutdown my laptop and when i restart it wont connect. after trying for an hour it wont connect then suddenly it connect and it goes off when i shutdown my laptop it wont connect it keep saying incorrect password. Its already happened to me 3x this week, i wasnt able to use my laptop for 2 days. it just connected yesterday around 10 pm using the same password. i dont know whats the bloody problem with laptop.
09-16-2014 04:37 PM
I am having problems with my hp pavilion laptop. Ive had it for just under a year and ever since i have had it theres been problems with it not being able to connect to wifi. It says the password is incorrect when i know it isnt so dont even attempt to say are you sure its correct as its the same password for the other 10 wifi devices within my house which all work perfect.
I have to use an ethernet connection to use internet and then it eventually works with wifi after i use ethernet first.
When i switch it off and then back on after an hour or so it goes through the same again, password wrong, cant connect to wifi. Its driving me insane as its definitely a HP issue as i have never ever ever had any problems with any other device since wifi was invented.
I have sent it to HP to sort it out and guess what they said they fixed it so i log on using wifi and it says wrong password cant connect to wifi, so ethernet then wifi then turn off then turn back on then same again no wifi/
Cn anyone help and if so please do a step by step guide. I am sick to the back teeth and will never buy any hp product again,
09-17-2014 10:20 PM
I have the same problem, apparently updating helps fix the problem. Idk if it's an HP/Windows 8 problem. It might be both. In anycase, I also won't be buying HP anymore. This is absolutely frustrating.
01-26-2015 07:49 AM
My wifi connection has been working perfectly be all at once has stopped and connection in settings says not available although other divices are working
03-03-2015 03:10 PM
I posted on here before about this. I have been annoyed by this constant problem since I bought this laptop. Never connects as it says the password is wrong even though it is right. Tried everything. sometimes it will work for a wee bit then stops again. clearly a problem with hp as all other laptops, tablets and phones work. please can someone help?
03-03-2015 03:19 PM
All the best
08-30-2015 12:53 PM - edited 08-30-2015 02:24 PM
I have an HP Pavilion 15-e021sa and have also had these Wifi connection issues described since purchasing in Nov 2013. Ethernet connection works perfectly....but this defeates the purpose of have a device with wireless functionalty. HP phone support have very generoulsy helped me three times before suggesting that the issue was probably with my internet provider and I should contact them. Internet provider did same thing as HP and managed to connect me for the day I called but thereafter the issue returned. Sounds like the solution to this, as previous user suggested, is to sell it. Very dissappointing as the machine is generally quite reliable and I have had not other issues.
I was using Win 8.1, but upgraded to Win 10 as soon as it became available....but that made not difference.
I use 12 other wireless devices without issues......and most as older than this newer device.....just the HP Pavilion 15-e021sa device that gives me this issue.
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs - Slow Internet Troubleshooting (Windows 10, 8)