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HP Recommended

I have found a 4 years old Laptop which is running on Windows 10, Home version is 1709 and OS Build  is16299.1087.

Wireless icon is disable and saying not connected to internet ( Wireless connection are available) . When i click on the icon it is showing ALL the other internet except our home internet. 

I try few options but they are not working. Please advise 

 

 

5 REPLIES 5
HP Recommended

@alishah780 

 

Its wifi adapter may support 2.4 GHz networks ONLY. Please allow your router to broadcast DUAL (both) bands which are 2.4GHz and 5.0GHz. Your machine now can see 2.4GHz SSID and allow you to connect.

 

Regards.

BH
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HP Recommended

Under Device manager > Advanced > Preferred Band > It was No Preference changed to 2.4 Ghz band 

 

but did not worked. Try 5.2 Ghz as well 

any other advise ? 

 

HP Recommended

Thanks for your reply.. 

 

Under Device manager > Advanced > Preferred Band > It was SET To No Preference , therefore i have changed to 2.4 Ghz band but did not worked. Try 5.2 Ghz as well 

any other advise ? 

HP Recommended

Hi Banhien, 

 

Looking forward for your reply please. 

 

Thanks 

HP Recommended

@Ali299 

 

No, you have to do from router, not from computer. To be clear, you can use your computer to logon to your ROUTER and change in there. Please read your router manual(s).

 

Regards.

BH
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