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HP Recommended
HP ProBook 470 G1
Microsoft Windows 7 (64-bit)

HP ProBook laptopo only recognises, or sees, WiFi networks on the 2.4 GHz band and does not see any 5 Ghz band WiFi networks.

The Network adapter is a Qualcomm Atheros QCA 9565 802.11 b/g/n adapter. Driver ver, 10.0.0.255.

Application "inSSIDer" only displays networks broadcasting on the 2.4 GHz band and nothing on the 5 GHz band.

Is this an adapter problem, or driver, or configuration issue?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@RobJ1

 

This is a series of many models/products of laptops with many different combinations/configurations

 

                  http://www.hp.com/hpinfo/newsroom/press_kits/2013/CommercialPPSFall2013/HPProbook470G1NotebookPC_dat...

 

There are 5 options for Wireless cards, yours probably is the  Meditek 802.11 b/g/n 1x1 + Bluetooth® v4.0 Combo card. This is hardware limitation and only thing you can do: buy different card on the list. 

 

Both Intel cards on the list support dual bands, both 2.4GHz and 5.0GHz.

 

Page 43 of the following manual shows you part number and how to replace card yourself

 

            http://h10032.www1.hp.com/ctg/Manual/c03943670.pdf

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

@RobJ1

 

This is a series of many models/products of laptops with many different combinations/configurations

 

                  http://www.hp.com/hpinfo/newsroom/press_kits/2013/CommercialPPSFall2013/HPProbook470G1NotebookPC_dat...

 

There are 5 options for Wireless cards, yours probably is the  Meditek 802.11 b/g/n 1x1 + Bluetooth® v4.0 Combo card. This is hardware limitation and only thing you can do: buy different card on the list. 

 

Both Intel cards on the list support dual bands, both 2.4GHz and 5.0GHz.

 

Page 43 of the following manual shows you part number and how to replace card yourself

 

            http://h10032.www1.hp.com/ctg/Manual/c03943670.pdf

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thank you for taking the time to answer my query. It's not the answer I was hopeing for, but I shall now investigate the sourcing of a new network WiFi card.

Cheers.

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