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HP Recommended
HP Laptop PC 15s-fq2000 (2D119AV)
Microsoft Windows 11

WHEN I TRY TO INSTALL HP SMART SOFTWARE TO MY HP 2620 DESKJET ALL IN ONE PRINTER USING MY HP LAPTOP USING WIN 11 " THERE HAS BEEN AN ERROR " MESSAGE COMES OUT VERY BEGINNING!  WANTS TO TRY AGAIN OR RESTART YOUR DEVICE. I DID BUT NO RESPONSE. BEFORE I HAD HP SMART ON MY LAPTOP AND USED IT WITHOUT ANY DIFFICULTY. I DELETE IT WITH OUT ANY VALID REASON.

1 REPLY 1
HP Recommended

@sam180956 

 

Welcome to the HP Community Forum.

 

If the HP Smart application is currently installed in Settings > Apps > Installed Apps

Consider

 

Check / Run Windows Updates > Install any pending updates

 

Next,

>>> Restart everything, including the router that controls your network.  <<<

 

Open and Check HP Smart

 

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

 

No Joy?

Reset HP Smart Application - Windows

 

Next,

Reset the HP Smart application - This action removes the app data.

 

Windows 10 -

Settings > Apps > Apps and Features

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

 

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

 

HP_Smart_Win_Apps-and-Features_ Reset_4HP_Smart_Win_Apps-and-Features_ Reset_4

 

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

 

If the HP Smart application is not installed in Settings > Apps > Installed Apps

If the application refuses to install after other options have been tried,

(then) Try here:

 Unable to download and install the HP Smart printer app

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2620 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.