HP Spectre 360 Convertible connects to WiFi but doesn't find my wireless printer.

[bweiss]

I can connect to my Epson XP-640 from my iPhone and Surface Pro3, but I can't connect to it with my HP laptop.

I reset the Xfinity router (dual band) and tried both 2.4 and 5 Gig service. However, as stated the other devices are on 5.0 and finds the printer without problem.

So my question is how do I discover if the problem is a hardware issue or software issue. I tried all of the HP connection wizards and trouble shooting. 

In fact the Epson connect utility doesn't find the printer either. Any ideas?

Thank you.

[Lil_Boy_Blue]

Hi

Ideas yes lots, sensible ideas not so many.

First I would want to know the IP addresses of all the 4 devices you mention.

Then what WiFi adapter your HP has, EG:

Wireless connectivity

Intel® Wireless-AC 9560 802.11b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo

Then perhaps a ping from the HP to the Epson, depending the answers to the above.

If in doubt please ask.

[bweiss]

Thanks for your suggestions.

I did try and ping the Epson but no result. I could ping it from a different computer on my network without any issues.

Therefore, I tried one last thing. I used windows network troubleshooter and entered the IP address of the printer to see why that website was being blocked and I found the solution.

It seems my VPN, although, not used and not active had an active firewall that blocked these connections. So it is fixed now.

Thanks for giving me a starting point.

[Lil_Boy_Blue]

Prego.

Sorta sorted?