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‎05-17-2021 05:38 PM

HP Recommended
Product: Spectre Laptop 13
Operating System: Microsoft Windows 10 (64-bit)

Today during normal use my bluetooth just suddenly stopped working for no apparent reason. One minute my bluetooth devices were connected, the next they were not. Having done endless reading on this topic across various forums I have tried several fixes, such as driver updates and system restores but to no avail. I will summarise the key aspects on this issue below:

 

1. Bluetooth adapters are no longer visibible in Device Manager, so updating drivers in here is not possible.

2. Troublershooter does not work, because Windows thinks bluetooth is not available on this laptop (well it WAS this morning!!)

3. In device manager under USD controllers, one of the devices has an error and reads, "Unknown USB device (device descriptor request failed) and throws a Code 43. I notice that several others who report this Bluetooth issue have also got the same USB device issue. Must be a connection here.

 

The most recent posts I have been able to find are from 2-3 years ago, so I am hoping HP can come back with a solution ASAP.

Thanks All.

1 person had the same question
1 REPLY 1

‎05-17-2021 06:33 PM

HP Recommended

@peasant_mac 

 

Before digging deeper we need to know what is your Spectre Laptop 13 ? For example

 

              https://support.hp.com/au-en/drivers/selfservice/HP-Spectre-13-x360-Convertible-PC-Series/8499273/mo...

 

Regards.

BH
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