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HP Spectre x360 - 13-ap0039nr - Bluetooth issue

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HP Spectre x360 - 13-ap0039nr
Microsoft Windows 10 (64-bit)

Hello, I looking for a fix for my laptop. I brought HP Spectre x360 - 13-ap0039nr. I brought the laptop the Bluetooth was working. Later the Bluetooth stopped working when there is a window update, basically it won't show up in action center and only shows up when there is not update. And not the Bluetooth  is not showing up on the action center, tried to troubleshoot it it says "Bluetooth is not available on this device. Please try using an external adapter to add Bluetooth capability to this computer". I have used Bluetooth in this device so I know it has it. Not sure what to do. When I checked device manager it didn't show up there but it does under hidden devices. I have tried uninstalling and updating the driver, nothing works. Please help me I am not sure what to do. 

In Services, (I tried to playground with the service to see if anything works no luck)

Bluetooth Audio Gateway Service --> Manual (trigged)

Bluetooth Support service  --> (Status - running) --> Manual (trigged)

Bluetooth User Support service --> Manual (trigged)


Please help me not sure what to do.



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Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link:

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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