• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-19-2022 10:43 AM

HP Recommended
Product: Hp Victus 16

Hello,

 

We bought two laptops HP Victus 16 few months ago. One for my girlfriend and one for her brother.

 

We have a common issue about wifi. This one disconnect automatically after a random time and we have to reboot de network adapter to have wifi back again.

We are not living in same house so we have same issue with different wifi provider.

 

Having this issue on a computer of that price is a little be ununderstandable. 

 

Could you please tell me how to fix that please ? 

I already tryed to upgrade drivers.

 

Thanks a lot in advance

 

Kr,

David

Tags (1)
Category:
3 REPLIES 3

‎11-19-2022 11:01 AM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information.

 

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

 

What model Wi-Fi adapter does the notebook come with and what is the driver version and date?

Was this reply helpful? Yes No

‎11-19-2022 11:30 AM

HP Recommended

Hello,

 

Model is HP VICTUS 16-e0095nf.

Adapter is Realtek RTL8852AE Wifi 6 802.11ax PCIe Adapter with version 6001.10.350.0 (01/06/2022)

 

Thanks.

Was this reply helpful? Yes No

‎11-19-2022 12:19 PM

HP Recommended

You're very welcome.

 

Unfortunately, you have the latest version of the Wi-Fi driver installed.

 

There seems to be several folks on this forum that have a very similar problem with the Wi-Fi disconnecting.

 

I see that on the newer Victus 16-e1xxx model series, HP has abandoned that model Wi-Fi adapter for the Mediatek AX Wi-Fi adapters.

 

Hopefully, Realtek will release another driver update soon, so the only suggestion I can offer at this point would be to contact HP technical support in Belgium, report the issue and see if a HP customer services rep has information that we volunteer forum members don't have access to.

 

Contacter HP | HP® Belgique

 

HP tends to keep the drivers more up to date on the business class notebooks, so if you don't see newer drivers released on your notebook's support page, check this business notebook's driver page for the latest releases.

 

HP ProBook 450 15.6 inch G9 Notebook PC Software and Driver Downloads | HP® Customer Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.