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HP Recommended
K12-[edited]
Microsoft Windows 7 (64-bit)

Hi, I am trying to get on the internet through my laptop and it's saying "no network detected" when I try and get it to connect via Wi-Fi. Now I thought I'd note that just yesterday I used the bluetooth feature on the laptop for the first time to send a screenshot to my phone and when I did, I noticed that my connection/ Wi-Fi icon had been replaced with the bluetooth icon. I wasn't having issues with my internet connection at all. However today when I tried using the internet I noticed the bluetooth icon was still there and when I disconnected it my Wi-Fi icon still hadn't come back. When I tried to reconnect to the Wi-Fi again, thats when I got the error saying "not detecting network". I don't know if it could be related to the issue I'm facing but I thought I'd be worth mentioning. Any help would be greatly appreciated. Also, when I try to troubleshoot it says "no issues detected". 

1 REPLY 1
HP Recommended

@aMyErZ  Welcome to HP Community!

 

I understand that you are unable to see the Wifi icon on your computer.

 

 

Have you run a wireless card test on your computer? 

  

Download and install the HP Hardware diagnostics tool from this link.  

Once installed, shut down your computer. 

Wait for a minute.  

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics.  

Select the component test and run a wireless test on your computer.  

 

Refer to this HP Article for assistance.  

 

If the test fails or does not detect the wireless card, it could be faulty. 

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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