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HP Windows 7 professional saying not detecting network

K12-[edited]
Microsoft Windows 7 (64-bit)

Hi, I am trying to get on the internet through my laptop and it's saying "no network detected" when I try and get it to connect via Wi-Fi. Now I thought I'd note that just yesterday I used the bluetooth feature on the laptop for the first time to send a screenshot to my phone and when I did, I noticed that my connection/ Wi-Fi icon had been replaced with the bluetooth icon. I wasn't having issues with my internet connection at all. However today when I tried using the internet I noticed the bluetooth icon was still there and when I disconnected it my Wi-Fi icon still hadn't come back. When I tried to reconnect to the Wi-Fi again, thats when I got the error saying "not detecting network". I don't know if it could be related to the issue I'm facing but I thought I'd be worth mentioning. Any help would be greatly appreciated. Also, when I try to troubleshoot it says "no issues detected". 

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HP Windows 7 professional saying not detecting network

@aMyErZ  Welcome to HP Community!

 

I understand that you are unable to see the Wifi icon on your computer.

 

 

Have you run a wireless card test on your computer? 

  

Download and install the HP Hardware diagnostics tool from this link.  

Once installed, shut down your computer. 

Wait for a minute.  

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics.  

Select the component test and run a wireless test on your computer.  

 

Refer to this HP Article for assistance.  

 

If the test fails or does not detect the wireless card, it could be faulty. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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