Herenow Student
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HP X360 randomly drops internet connection

HP X360
Microsoft Windows 10 (64-bit)

Recently my notebooks stops communicating with the internet. I am browsing and all of a sudden the browser hangs for a while then says it connect find website.

 

I check the Network settings and it shows I am connected to the wifi access point

When I run troubleshooting it is unable to figure out the problem

It happens randomly but when it happens the only fix is to reboot.

Rebooting fixes it every time

I have another computer and it is able to connect to the internet all the time. It is definitely not the router or access point

 

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HP Support Agent
HP Support Agent
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HP X360 randomly drops internet connection

Hi @Herenow

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having an issue with the internet connection on your computer.

 

I’d love to help!

 

Follow the steps in the below document to fix this issue.

 

Open CMD as Admin:  Copy the following commands, and press enter after each one.

 

netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled

netsh int tcp show global (Check if All settings have taken effect)

 

Reboot the system and see if it works.

 

If the issue persists, follow the steps in the below link.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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