HP Z3700 mouse conflicts with Laptop WIFI

[FreeZey]

The OS detects the mouse and it works, i.e. pointer movement and clicks, but the mouse signal interfers with the laptops Wifi connectivity.  The failure is fairly immidiate (10 - 30 seconds).

I also tried the mouse on a Ubuntu 18 32bit laptop and had the exact same issue, the pointer movement and button clicks were responsive but the laptops wifi connection immdiately failed.

Both machines are patch to date.

Is the unit I brought faulty and replaceable?  I don't have the box but I have the recipt since I've only owned it a couple of days.

[Echo_Lake]

@FreeZey

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing issue with HP z3700 wireless mouse,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked fine?
• Move the mouse receiver to a different USB port?
• Did this happen after a recent window or software update on the computer?
• Have you tried using the mouse on another device/computer?

Keep me posted for further assistance.

[FreeZey]

• When was the last time it worked fine?

The pointer movement and button presses have always worked fine.  The wireless interference has always been an issue.  I.e. I've had this problem since I brought the mouse. 

• Move the mouse receiver to a different USB port?

The laptop has 3 USB sockets, I've tried plugging the reciver into each of the 3 sockets in turn and the issue persists. 

• Did this happen after a recent window or software update on the computer?

No, it's always been an issue.  I've also check for windows updates but there are none the laptop is up to date.  I've also tried removing and re-installing the latest wireless drivers for the network card, but this has not resolved the issue.

• Have you tried using the mouse on another device/computer?

Yes, see my original post for details.

[KrazyToad]

@FreeZey

It looks like you were interacting with @Echo_Lake, but he is out for the day. I'm KrazyToad & I'm at your service. 

This seems to be an issue with the Mouse

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you