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‎11-23-2011 08:33 AM

HP Recommended

i have my laptop hp compaq 6730s. i'm trying to install the pro wireless but it says it is not compatible to the version of my windows. but i downloaded the correct one which is the windows 7 ultimate 32 bit. i also tried installing the hp wireless assistant. but whenever i open it, nothing happens. the wireless is in color orange at the left side of the power. i tried to press it in seconds but still nothing happens. help!

11 REPLIES 11

‎11-23-2011 09:20 AM

HP Recommended

Welcome to the HP Forum! 🙂

@ejaykasai wrote:

i have my laptop hp compaq 6730s. i'm trying to install the pro wireless but it says it is not compatible to the version of my windows. but i downloaded the correct one which is the windows 7 ultimate 32 bit. i also tried installing the hp wireless assistant. but whenever i open it, nothing happens. the wireless is in color orange at the left side of the power. i tried to press it in seconds but still nothing happens. help!

What happened to your wireless/ Did you inadvertently uninstall the driver or has it never worked?

Your notebook could have any of the devices in the following image delivered with it. 6730s.png

 

Have you gone to the Device Manager to see what is shown in the networking devices section?

Is there a  network device  listed with a yelow exclamation point next to it?

Have you tried installing the HP Support Assistant and using its system information abilities to see what is installed in your notebook? HP Support Assistant can also find drivers for your device.


The web support portal for your notebook.

Kind regards,
erico


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-24-2011 01:32 AM

HP Recommended

there is no derive that has a yellow exclamation. i tried the hp assistance but i could not find the driver of my wireless. i think wireless driver is not installed in my laptop. but the wireless power is on orange. i really need to know what kind of wireless driver i have so i can install it.

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‎11-24-2011 03:03 AM - edited ‎03-12-2015 04:30 AM

HP Recommended

Hi,

@ejaykasai wrote:

there is no derive that has a yellow exclamation. i tried the hp assistance but i could not find the driver of my wireless. i think wireless driver is not installed in my laptop. but the wireless power is on orange. i really need to know what kind of wireless driver i have so i can install it.

OK. I will post an image of the device manager showing what you need to post so I can find out which wireless adapter is physically installed in your notebook. In the device managerclick on the triangle next to network adapters to expand it, select the network adapter that needs a driver and right-click it and select properties. Select the tab as shown in the following image and post a screen shot using the snipping tool just like the image.

hardware ids wireless device.PNG

 

Once I have the PCI/VEN information  the rest is simple.

 

Kind regards,

erico


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-27-2011 01:09 AM

HP Recommended

11.PNG

 

but the wifi is in color orange, it means that i have a device wifi that is in my laprop. and it doesnt show here, help!

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‎11-28-2011 04:08 AM

HP Recommended

The device manager image that you posted shows that the operating system is not recognizing your wireless module. Is your notebook still inwarranty? Your wireless module may have failed.

 

Best regards,

erico


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-12-2015 04:25 AM

HP Recommended

Hi, we resolved the problem by installing HP Wireless Assistant which is available only in the section of drivers for Vista but is working fine at Windows 7.

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‎05-27-2017 05:39 PM

HP Recommended
I am currently going through same issue with my hp6730s how do I solve this please
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‎05-27-2017 06:07 PM

HP Recommended

IMG_20170528_005613.jpg

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‎05-27-2017 06:08 PM

HP Recommended

How do I repair mine

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