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‎05-30-2025 10:01 AM

HP Recommended
Product: HP Laptop - 15-gw0035dx
Operating System: Microsoft Windows 11

Good day fellow HP Owners, I have an HP 15.6" Touchscreen - AMD Ryzen 5 - 8GB Memory - 512GB SSD Laptop purchased by my girlfriend as a Christmas gift December 2024 at Best Buy, which intermittently drops the wi-fi connection, requiring a reboot or restart of the adapter card. I'm 67 years old and have already spent nearly 3 hours with HP support to attempt repair and yet they are requiring me to purchase a 32GB flash-drive and contact them again after nearly 3 hours of troubleshooting already.  I just want to be able to use my laptop normally without further distress. Does anyone have any suggestions. Thank You for any help you may offer me, "skipster58"

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1 REPLY 1

‎05-30-2025 10:46 AM

HP Recommended

Hi:

 

The parts list for your notebook indicates that it comes with a Realtek RTL8821CE 802.11 PCle Adapter.

 

The only suggestion I can offer would be to update the Realtek RTL8821CE WIFI driver to the latest version HP currently has:

 

2024.10.230.2 

 

https://ftp.hp.com/pub/softpaq/sp157001-157500/sp157102.exe 

 

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