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HP laptop with Realtek 8822CE stopped connecting to Wifi networks

HP Recommended
HP Notebook 14-dq1043cl
Microsoft Windows 10 (64-bit)

3 months to the day that we bought the laptop, it suddenly would not connect to any wifi network. I ran through all the steps of the online HP Virtual Assistant and could not get it to work. I even did a full factory reset of the OS. Still didn't work.

 

In the end, I had to call in to the HP Tech Support line and go through that. The support person was helpful. In the end, what worked was to do this:

 

  • shutdown the laptop and remove the power cord
  • press down on the power button and F6 at the same time for 10 seconds (this is a hard reset)
  • press the power button and then tap on the ESC key until the diagnostic menu appears
  • run the wireless network diagnostic

After that, wifi was back. 

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