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AndrzejGryko
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HP laptops loosing connection to server

HP 8231
Microsoft Windows 10 (64-bit)

Hi,

 

there is a problem only with HP laptops (few of them).

I have network with SuperMicro server working on 2012 r2. Next it is a switch 48 port Zyxel with optical, and next there is a normal gigabit network.

Some software located on server disconects from time to time on these laptops, but it doesn't on other hp stuff, like hp 6300/8300.

We changed swith to other Zyxel and Mikrotik, but problem still exists.

When we change network card on server only to one laptop, problem diapeared, but it cannot be like that all the time.

I think there could be two problems:

1. hp laptops are not working with one server network card.

2. some computers r other network stuff are making some kind of network "noise".

 

Any idea how to handle this problem?

 

Best regards

Andrzej Gryko

 

 
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HP laptops loosing connection to server

@AndrzejGryko Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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AndrzejGryko
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HP laptops loosing connection to server

Sorry. Th correct model of laptop is:

HP ProBook 450 G4

(but the same problem is with other HP laptops.)

 

Regards

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AndrzejGryko
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HP laptops loosing connection to server

The same problem is with HP Compaq Elite 8300 Ultra-Slim Desktop but HP Compaq Elite 8300 Small Form Factor works ok. (UltraSlim is based on laptop mainboard.)

Client said, when it was oldest version of W10, it's ok, it started to disconnect with some windows update. (But I am not sure, if it is right information.)

 

Regards

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