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‎05-06-2017 07:30 AM

HP Recommended
Product: HP Envy 4520

HP thinks I'm offline and won't send me more ink. I think I am online.

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-07-2017 04:21 PM

HP Recommended

Hi @COLONEL1BOB,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see that you are having a trouble where the printer is showing offline. I'll be really glad to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

What is the operating system installed on the PC? Windows or Mac OS

How is the printer connected? USB/Wireless

 

In the meantime, let;s try these steps here:

 

Hard reset on the printer, router, computer and other devices on the same network.

 

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

 

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

 

For Windows - HP Printers - Printer is Offline (Windows)

 

For Mac OS - HP Printers - 'Printer Offline' or 'Printer Not Responding' Message (Mac)

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

View solution in original post

Tags (1)
Was this reply helpful? Yes No
2 REPLIES 2

‎05-07-2017 04:21 PM

HP Recommended

Hi @COLONEL1BOB,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see that you are having a trouble where the printer is showing offline. I'll be really glad to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

What is the operating system installed on the PC? Windows or Mac OS

How is the printer connected? USB/Wireless

 

In the meantime, let;s try these steps here:

 

Hard reset on the printer, router, computer and other devices on the same network.

 

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

 

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

 

For Windows - HP Printers - Printer is Offline (Windows)

 

For Mac OS - HP Printers - 'Printer Offline' or 'Printer Not Responding' Message (Mac)

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

Tags (1)
Was this reply helpful? Yes No

‎11-01-2018 12:22 PM

HP Recommended

Belated thanks for the advice. I'm not very used to chat-room etiquette. I recall implementing it and things have worked fine ever since.

Was this reply helpful? Yes No
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