• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-07-2021 10:38 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0020ca
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I couldn't find the solution for the extreme slowness on my download speed with HP X360 Envy.

Although I have a very fast IPS for my internet, about 600Mbp, I get only 1~2MB speed only with this machine, which is totally unacceptable. 

Also, unlike another machine at home, certain software consistently has to be reinstalled again to work properly. Certain apps are not even launching.

I have updated with the latest software, no junk software, fully protected with anti-virus, only use it for work purposes with limited software and websites. Some apps are consistently asking for User Control, although other machines do not ask. Some apps are installed but never launch either. I have tried troubleshooting with HP Support Assistant, but nothing addresses my issue. 

 

I am on with WIN10 20H2 19042.804

 

 

I hope everyone stays well and safe.

 

Thanks,

1 REPLY 1

‎03-08-2021 05:36 PM

HP Recommended

Do you happen to have your bluetooth on? I have the same issue if I turn on my bluetooth mouse. My WiFi internet speeds go back to normal if I turn the mouse off. It seems to be a common issue with the Realtek 8822CE wifi adapter that comes with these laptops. Still trying to find a fix

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.