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‎12-19-2020 07:16 AM

HP Recommended
Product: HP250
Operating System: macOS 10.15 Catalina

HP250 has always connected to wifi easily before.  After moving to a new location - our wifi does not show up on the list generated by the wifi wizard, but other wifi names (probably neighbors?) do show up.

1 REPLY 1

‎12-19-2020 09:43 AM - edited ‎12-19-2020 09:46 AM

HP Recommended

Hello @rickglass 

Welcome !

 

You have posted in the Notebook section of the forum. If you talk about HP 250 G-something laptop, then try this:

 

Perhaps the router/modem is also new on the new location ?

- If it is new, has it been configured to broadcast its name openly ?

- Do other devices [smartphones, other computers] find your new wi-fi device ?

- Are you close enough to the router/modem ?

- Does it broadcast on 2.4 Ghz or 5 Ghz ? Ensure 2.4 Ghz broadcasting is enabled in the router and connect to 2.4 Ghz ->> https://www.howtogeek.com/222249/whats-the-difference-between-2.4-ghz-and-5-ghz-wi-fi-and-which-shou...

 

 

-- Try the steps in this troubleshooting article >> https://support.hp.com/us-en/document/c04649175

 

Let me know how it goes

 

 

If you talk about HP 250 OfficeJet printer, let me know

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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