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rickglass
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Message 1 of 2
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Flag Post

HP250 will not find wifi network that other devices are finding

‎12-19-2020 07:16 AM

HP Recommended
Product: HP250
Operating System: macOS 10.15 Catalina

HP250 has always connected to wifi easily before.  After moving to a new location - our wifi does not show up on the list generated by the wifi wizard, but other wifi names (probably neighbors?) do show up.

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IT_WinSec
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Message 2 of 2
Flag Post

‎12-19-2020 09:43 AM - edited ‎12-19-2020 09:46 AM

HP Recommended

Hello @rickglass 

Welcome !

 

You have posted in the Notebook section of the forum. If you talk about HP 250 G-something laptop, then try this:

 

Perhaps the router/modem is also new on the new location ?

- If it is new, has it been configured to broadcast its name openly ?

- Do other devices [smartphones, other computers] find your new wi-fi device ?

- Are you close enough to the router/modem ?

- Does it broadcast on 2.4 Ghz or 5 Ghz ? Ensure 2.4 Ghz broadcasting is enabled in the router and connect to 2.4 Ghz ->> https://www.howtogeek.com/222249/whats-the-difference-between-2.4-ghz-and-5-ghz-wi-fi-and-which-shou...

 

 

-- Try the steps in this troubleshooting article >> https://support.hp.com/us-en/document/c04649175

 

Let me know how it goes

 

 

If you talk about HP 250 OfficeJet printer, let me know

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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