cancel
Showing results for 
Search instead for 
Did you mean: 
jomass
New member
1 0 0 0
Message 1 of 2
2,961
Flag Post

HP4520 no longer accepts encrypted jobs

HP Recommended
HP Envy 4520

When I try to print from my tablet I am getting a message that it no longer accepts encrypted jobs.

Tags (1)
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
13,784 13,752 1,124 1,244
Message 2 of 2
Flag Post
HP Recommended

Hi @jomass,

 

I'd like to help!

 

  1. What's the application you are trying to print from? Have you tried printing from a different application or devices? 
  2. What is the android version?

 

Meanwhile, try the below steps 

 

Step 1: Install the HP Print Service Plugin

Install the HP Print Service Plugin on your Android OS 5.0 or later, and then turn on the plugin.

NOTE: 

Menus, icons, and the location of the print settings vary by Android version and device manufacturer.

  1. Confirm your Android device is connected to the same network as your printer, or that Wi-Fi Direct on your printer and Android device is enabled.

  2. On your Android device, install or update the HP Print Service Plugin (in English).

  3. Once the installation or update is complete, choose your Android device to turn on the plugin:

    • Android 7 (Nougat) and later devices: The HP Print Service Plugin turns on automatically after installation. Continue with these steps.

    • Android 6 (Marshmallow) and earlier devices: Tap Settings, search for and open HP Print Service, and then tap On.

  4. Turn off any other print service plugins, if necessary.

Your Android device is now ready to print using the HP Print Service Plugin.

 

Step 2: Print with the HP Print Service Plugin

Print photos, documents, emails, or webpages from Android apps that provide a Print option on their menu.

  1. Open the item you want to print, tap the menu icon , and then tap Print.

    A print preview screen displays.

  2. Tap the down arrow to view the printer list, and then select HP [your printer model name] to print over the network, or DIRECT-xx-HP [your printer model name] to print with Wi-Fi Direct.

    Selecting a network-connected printer

  3. Tap the down arrow  to change any print settings, and then tap the Print  icon.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation