Hanging internet connection

[MarMag]

15T-EG300

This Pavillion Laptop is almost two years old.  This past month the Wireless connection has been intermittently hanging the connection requiring going thru a troubleshooting scheme to get the connection back.  All other devices on same network having no problem with Wi-Fi or internet.  Have deleted device drivers for wireless card and restarted unit, ran malware and cleared all cache.  Nothing is working to fix this

[Max3Aj · Accepted solution]

Hi @MarMag, and welcome to HP Support Community!

Thank you for reaching out with your concern. I'm glad to assist you today.

I understand how frustrating intermittent Wi-Fi issues can be, especially when other devices on the same network are working fine. Let's go through a few steps to help stabilize your wireless connection on the HP Pavilion 15T-EG3000.

Update Wireless Drivers

Even if you've reinstalled the drivers, it's important to ensure you're using the latest version directly from HP or Intel.

• Visit the HP Software and Driver Downloads page.
• Enter your product: HP Pavilion Laptop PC 15-eg3000.
• Download and install the latest Realtek or Intel Wireless LAN driver listed under "Driver-Network".

Alternatively, if your laptop uses an Intel Wi-Fi card, you can also check Intel’s Driver & Support Assistant for the latest updates. HP Support Assistant | HP® Support

Disable Power Saving for Wi-Fi Adapter

Windows may be turning off the adapter to save power.

• Press Windows + X → Device Manager → Network Adapters → Right-click your Wi-Fi adapter → Properties.
• Go to the Power Management tab.
• Uncheck "Allow the computer to turn off this device to save power".

Change Wi-Fi Adapter Settings

Adjusting roaming and bandwidth settings can help.

• In Device Manager → Network Adapter → Properties → Advanced tab:
  • Set Roaming Aggressiveness to Medium-High.
  • Set Preferred Band to Auto or 5GHz only (if your router supports it).
  • Set Wireless Mode to match your router (e.g., 802.11ac).

Reset Network Stack

Run these commands in Command Prompt (Admin):

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns
 

Restart your laptop after running these.

Check for Interference

If you're on a 2.4GHz band, try switching to 5GHz via your router settings. Nearby devices like microwaves or Bluetooth can cause interference.

BIOS Update

Sometimes, BIOS updates include fixes for hardware compatibility.

• Visit the HP BIOS Update page and follow instructions to update your BIOS safely. HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

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Take care and happy computing!

Best regards,

Max3Aj

HP Support