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HPuserenvy
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Help needed: Bluetooth

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HP Envy dv6, CON49PA#AB4
Microsoft Windows 10 (64-bit)

no bluetooth.JPG

Hi,

 

I can't seem to find the bluetooth function, no idea when did it disappear.  I am pretty sure my laptop is equipped with bluetooth as I used it before in the past. 

 

I've tried going to device manager to scan for hardware changes but to no avail. Furthermore, I tried using Windows 10 Connect function but it was still unable to search for any device.

 

How should I go about restoring this issue as I just bought a portable speaker and would have to connect to it using bluetooth. 

 

 

Any help would be greatly appreciated!

 

Thanks.

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HPuserenvy
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Hopefully this would help! Btw, under Device Manager, all the items with "bluetooth" all had this Code 45: Currently, this hardware device is not connected to the computer.

 

image.pngimage.png

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