Home Wifi intermittently disconnects from laptop (HP envy).

[rarcenas]

My HP Envy laptop (new) intermittently connects/disconnects from our home wifi network.  I have 2 other HP laptops (Spectre and Elitebook) and they both maintain a consistent connection to our home wifi network. I am able to connect to our community wifi (xfinity) and maintain a stable connection. I am also able to connect our HP Envy to a verizon MiFi jetpack that also maintains a consistent and stable connection. I have tried a number of troubleshooting efforts described elsewhere on this forum as well as from a number of google-searches. 

Please help!

Thanks

Rodney 

[Riddle_Decipher]

@rarcenas Did you try reinstalling the wireless adapter? (please do, if you haven't)

While you respond to that, here's what you need to do:

1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
    
2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
    
3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
    
4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP INSTRUCTIONS.

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community 😉

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