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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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HP Recommended
HP Recommended
Welcome to the HP Community Forum.
Start here...
Consider: Restart everything, including the router that controls your network
Next,
Windows and MacOS - Solutions presented in the order to be completed:
HP printer is offline or not responding
If you need more help,
Report back and provide a bit more information:
- Operating System / version -- this so we know what kind of device are using with the printer
- Whether your network is a Dual Band (5GHz and 2.4GHz)
- How the printer is connected to the network, including the frequency (5GHz or 2.4GHz)
Example - Dual Band Network - Considerations
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HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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HP ENVY Photo 7855 All-in-One Printer
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