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HP Recommended
HP ENVY Photo 7855 All-in-One Printer

HOW DO I GET MY HP ENVY 7855 BACK ONLINE?

1 REPLY 1
HP Recommended

@SuperGrape 

 

Welcome to the HP Community Forum.

 

Start here...

Consider:  Restart everything, including the router that controls your network

Next,

Windows and MacOS - Solutions presented in the order to be completed:

HP printer is offline or not responding

 

If you need more help,

Report back and provide a bit more information:

  • Operating System / version -- this so we know what kind of device are using with the printer
  • Whether your network is a Dual Band (5GHz and 2.4GHz) 
  • How the printer is connected to the network, including the frequency (5GHz or 2.4GHz)

 

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_14SSID_Dual_Band_Example_14

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources 

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7855 All-in-One Printer 

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.