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Maskitoe
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Hp Bluetooth mouse Z5000 intermittently hangs

HP Recommended
Bluetooth Mouse Z5000
Microsoft Windows 10 (64-bit)

My Hp Bluetooth mouse Z5000 intermittently hangs/disconnects. This often happens whilst actually using the mouse.

 

The only way I can reconnect the mouse is to toggle the wireless switch located at the top RHS of the keypad of my Hp Elite Notebook 840.  My OS is Windows 10 64 bit, latest version with all updates installed.

 

I have replaced the battery in the mouse and turned off power save mode for Bluetooth devices but neither of these two suggestions I found on the web have worked.

 

If I check for the  installed Z5000 driver I find it is the default version from Microsoft and if I try to update it by searching the web, it reports I have the latest available version.

I have looked at the Hp support/drivers website but there are no drivers for this Hp Bluetooth mouse Z5000  product!

 

I have lived with this issue for the last 3 months and my frustration has reached boiling point.

I am close to binning the Z5000.

 

Can anyone from the Community help this senior citizen?

 

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