Hp OfficeJet Pro 8210

[Pearhead11]

I cannot get the printer to connect to my wifi network.apparently the 5g network will not support this printer.I guess I will need the cd that comes with this printer.

[Sneha_01]

Hi @Pearhead11 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the printer connectivity. I will surely help you with this. 

May I know if are you referring to the Printer software for PC? If yes, please check here: https://support.hp.com/us-en/drivers/printers

In the meantime, Please uninstall the HP smart app.

Once done, Let's try a restore the printer to the original network settings.

To restore the printer to the original network settings 

• Disconnect the power cord from the router.
•  Turn off the printer.
•  Turn off the mobile device/PC.
•  Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
•  Turn on the printer.
•  Turn on the mobile device/PC. 

Run the setup wizard to get the printer connected to the new network. 

• Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication. 
•  From the printer control panel, touch (Wireless). 
•  Touch ( Settings ).
•   Touch Wireless Settings.
•   Touch Wireless Setup Wizard.
•   Follow the display instructions to complete the setup.

Once done, Please reinstall the HP smart app, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer configured on the app.

I have shared a link, That will help you update the driver: https://support.hp.com/us-en/drivers/printers

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support