Hp envy 13-ba1031tu have problem connect bluetooth

[Nguyenphk]

Hello 

my laptop is hp envy 13 2021 - ba1031tu

some day ago i faced bad quality when connect my laptop to apple airpod 2 via bluetooth 

I not face it before, i dont know what the problem happen

The sound has bad quality, it look like the connection not smooth 

My os is windows 10 21H1 now

i have checked the driver on hp only support to 20h2 

and i have already installed the lastest driver on intel

but it still not working fine 

when i connect airpod to another pc, the sound is good 

Could every one help me 

thanks so much 

[Echo_Lake]

@Nguyenphk

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
 

Updating the Realtek Bluetooth and WLAN drivers using the appropriate SoftPaq for your operating system may fix the issue. 

• Realtek RTL8xxx Series Bluetooth Driver: SP98235 File Download

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Nguyenphk]

Hi Echo_Lake 

after upgrade SoftPaq, it still not working fine 

the status so not smooth

driver bluetooth is: 22.10.0.2

win 1O 21H1 

Os build: 19043.1110

when i connect to airpods, i saw the other devices unknown is  AAP Server in Device Manager 

[Echo_Lake]

@Nguyenphk

Thank you for posting back.

I appreciate your efforts to try and resolve the issue.
 

As the issue persists, I would request you to contact our Support and our Support Engineers should be able to Remote into your computer for technical assistance that can be better provided through one-on-one interaction or a remote session. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

And, also you can refer to this YouTube video: https://www.youtube.com/watch?v=9YeknP9LNkI&ab_channel=ROHITTECH which can correct the AAP server error.  Note: this is not an HP recommand video but this video can clarify questions regarding the AAP server as. 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.