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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-24-2013 03:46 PM

HP Recommended
Hello!
I have a g62 notebook and my wireless key is turned off, i tried troubleshooting, fn+f12, alt+f12, nothing works, also in the Device Manager page it doesn't appear the Network Adapters option.
Can someone help? How do i turn it on?
Thank you in advance!
10 REPLIES 10

‎10-24-2013 03:52 PM

HP Recommended

Hi,

 

Please try f12 without fn or alt.

 

Regards.

BH
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‎10-24-2013 03:55 PM

HP Recommended
That was the first thing i tried 😞
Thanks though!
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‎10-24-2013 04:10 PM - last edited on ‎04-20-2016 09:59 AM by HP Administrator

HP Recommended

Hi,

 

Is this the first time ? Now we need to know the model of your computer. G62 is a series of hundreds different models.  The following link shows you how to find the model/product number:

 

   http://support.hp.com/us-en/document/c00033108

 

We also need to know the OS of your machine. Can you get hardware id from Network Adapter ? Plaese use the following link to find out:

 

    http://www.wikihow.com/Find-Hardware-ID

 

Regards.

BH
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‎10-24-2013 04:19 PM

HP Recommended
Product nr: XF230EA#ABU
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‎10-24-2013 04:26 PM

HP Recommended
IDE\DiskST9320423AS_______________0006HPM1
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‎10-24-2013 04:40 PM

HP Recommended
Windows 7
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‎10-24-2013 08:29 PM

HP Recommended

Hi,

 

You picked up a wrong hardware id. Anyway, the model of your machine is: HP G62-b18SA

 

Please try this:

 

   http://ftp.hp.com/pub/softpaq/sp49501-50000/sp49541.exe

 

reboot and then this:

 

   http://ftp.hp.com/pub/softpaq/sp50001-50500/sp50180.exe

 

Otherwise we need the right hardware id of the Network adapter.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-25-2013 03:58 AM

HP Recommended

sorry, that's what it gave me!

 

Thank you man!

I'll try it and if not i'll text you, thanks!!!

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‎03-02-2014 09:29 PM

HP Recommended

So I've found lots of people looking for solutions to the wireless not working on the hp g62 laptop.

 

 

I fixed mine by removing the pannel on the bottom to look at how hard it would be to replace the network card.

 

Found one of the two very very tine antenna's had become uplugged from the network card.

 

Plugged it back onto the card and now the wireless is working great!

 

Hope this helps some of you!

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