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- Hp laptop 14-dq WiFi

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12-04-2023 04:38 AM
I have a couple of WiFi networks set up. One of them connects fine. The other says it can’t connect. The one that can not connect is my preferred one (more secure). Went through the standard troubleshooting process and the only thing that worked was resetting the router. Obviously I don’t want to do that every time. Very weird. Windows says that the driver is up to date. This finally worked:
- In the Command Prompt console, type the following commands and press Enter after each one:
- ipconfig /release
- ipconfig /renew
- ipconfig /flushdns
12-06-2023 10:20 AM
Hi @BigOinNJ,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing a WiFi with your HP laptop 14-dq. Not to worry I will help you to get a resolution to resolve the issue.
It's good to hear that you found a solution to the issue. The commands you used in the Command Prompt console are common troubleshooting steps for network connectivity problems, and they can help in refreshing the network configuration.
Here's a brief explanation of each command:
ipconfig /release: This command releases the current IP address configuration for all network interfaces on your computer.
ipconfig /renew: This command requests a new IP address configuration from the DHCP server for all network interfaces.
ipconfig /flushdns: This command clears the DNS resolver cache, which can be helpful if there are DNS-related issues.
Performing these commands can help resolve issues related to IP address conflicts, DHCP configuration problems, and DNS resolution.
If the problem persists or occurs frequently, you may want to consider the following additional steps:
Update Network Drivers: Ensure that your network adapter drivers are up-to-date. Visit the HP support website or the device manager on your laptop to check for the latest drivers.
Forget and Reconnect to the Wi-Fi Network: In your Wi-Fi settings, forget the problematic network and then reconnect to it. This can sometimes resolve authentication or configuration issues.
Check Wireless Security Settings: Ensure that the security settings (such as the password and encryption type) for the problematic Wi-Fi network are correctly entered in your laptop's wireless settings.
Check Router Settings: Review the settings on your router, especially those related to security and compatibility. Make sure that your laptop's wireless settings match the router's settings.
Network Troubleshooter: Run the built-in Windows Network Troubleshooter. Right-click on the network icon in the taskbar, select "Troubleshoot problems," and follow the prompts.
Antivirus or Firewall Interference: Sometimes, security software can interfere with network connections. Temporarily disable your antivirus or firewall software and check if the issue persists.
I hope this helps.
Take care and have a good day.
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Gaya1239
HP Support
A_Gayathri
HP Support Community Administrator.