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‎06-12-2021 09:23 AM

HP Recommended
Product: Envy Pro 6455

My devices show the printer by I cannot hook up to the new router

1 REPLY 1

‎06-15-2021 05:11 AM

HP Recommended

@Todorie, Welcome to the HP Support Community!

 

To assist you better, which device are you using to print?

 

Use the WPS method to connect the printer to the network.

  • Make sure the printer and the device are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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